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System Ticketing to manage Support Requests

If you work with ReportOne, you can have the ticketing software integrated into the program, allowing your clients to send you support requests simply by clicking on a link, and you will find them within ReportOne. Your clients can send PHOTOS and ATTACHMENTS directly in the ticketing support requests.

For your Client

For you Company

Try it FREE for 30 days, then decide in total freedom whether to renew it annually...No automatic renewal!

See how easy it is to install and use the component

" I used to handle customer requests via phone, WhatsApp. A nightmare! Now I find and respond to requests with a single tool"

Customer EMAILS converted into TICKETS

Your Clients' support request emails are automatically converted into Tickets and you will find them directly inside the Ticketing in ReportOne, ready to be managed. Would you like your Clients' requests to arrive automatically inside the management system?

BENEFITS for EVERYONE

No more phone calls and Whatsapp
Automatically receive Email Notifications of New Requests
Centralize requests in just 1 system
Requests integrated into the Management System and the App
Both you and the Client Check the history and the progress of the intervention INDEPENDENTLY

With Ticketing you can...

Provide your clients with the web link to your ticketing portal and they can open tickets, leave precise details about the problem by filling out your support request form and receive notifications. You are always up to date on all requests and convert the request into a scheduled support intervention.

Create custom request forms

Collect complete information about the problem when Customers contact you, using custom request forms. You can add text fields or dynamic drop-down menus to provide Customers with a list of options to choose from and collect accurate data.

Personalized Ticketing Portal with your LOGO

With the customization features of the Ticketing portal, you can offer your Customers a support experience that feels like an extension of your website. Based on an easy and simplified User Interface, all your Customers can use it, even those less accustomed to browsing the internet.

The web interface for your Customer is customized with your Company's Logo and contact details. The standard request form can be customized with only the essential information you need to understand the priority, the type of problem, the intervention to be carried out, with images already attached of the problem or the system.

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