If you work with ReportOne, you can have integrated in the program, the software for the Ticketing with which your Customers send you the requests of assistance, simply by clicking on a Link and you find them within ReportOne. Your Customers can send PHOTOS and ATTACHMENTS directly in the requestsof assistance of the Ticketing.
For your Customer
For you Company
Try it FOR FREE for 30 days, then freely decide whether to renew it annually...No automatic renewal !
Watch how easy it is to install and use the Addon Ticketing
Before I managed Customers requests via Phone, WhatsApp. A nightmare! Now I find, answer to requests and I assign the Technicians with just 1 Tool "
The emails of assistance requests of your Customers are transformed automatically in Ticket and you find them directly within the Ticketing in ReportOne, ready to be managed.
Would you like the requests of the Customers to get automatically into the management program?
Stop to Phone Calls and whatsapp
Receive alerts via email of News Requests
Centralize all requests in 1 system
Integrated requests in the Management system
Assign the Assistance to the Technician that finds it in the Agenda of Intervention
Both you and the Customer Check the storicity and intervention advancement BY YOURSELF
Provide to your Customers a Web Link to your Ticketing Portal and they can open ticket, write the precise details of the problem filling in your module of request of assistance and receive alerts via email of new requests.
Collect complete information on the problem when the Customers contact you, using modules of request customized. You can insert fields of text or dynamic drop down menu to supply the Customers with a list of options among which choosing and collecting precise details.
With the functions of customization of the Ticket portal, you can offer your Customers an experience of support that seems an extension of your website. Based on an easy and simplified User interface, all Customers can use it, even those less used to surfing the net.