To DEEPEN the Functioning:
Once all the installation procedure is done correctly, there will be new tables and new features within the program. What will have weight for the ticket service will be the Customer Table, the new Ticket Table and all the new fields in the Info Table, visible under the Your Data Table.
Customer Section. The Customers section is the section where all your customers will be saved. With the update you will see opening the Customer Sheet a new field, named Check Ticket.
Ticket section. In this section there will be all requests for support. The fields are N series, the Title of the request, the State (Open, Suspended, Reprogrammed, Executed), the Priority indicating the emergency level of the request (Low, Medium, High), the Description of the request, the Requested Date, that is the date on which the request was sent, and the Customer who made the ticket request. You can then make changes such as updating the progress of the request.
In the Tab Your Data. In Options in the Tab Your Data there will be a series of data to be filled in for the operation of the ticketing service, some mandatory others optional to customize the view of the Ticket fields.
FIELDS ALREADY 'PRE-COMPILED, BUT CUSTOMIZABLE (Better not change the name of these fields) in the table Your data: In the Additional Table Ticket all fields are already filled with the name viewable on both the owner and customer side, when accessing your viewing panel.
The Ticket Fields tab is where you can set limits on what your customer will see or how they will interact. It will refer to the Ticket Section so it will have as many rows as there are columns in the Ticket Section.
